Privacy Policy

When you message our WhatsApp line, we receive and store:

• Your phone number and the WhatsApp profile name you have set.
• The content of your messages. If you send a voice note we convert it to text so we can answer it, and we keep that text alongside the message.
• If you reached us by tapping one of our advertisements, the identifier of that advertisement — so we know which campaign brought you, not who you are.
• Anything you volunteer in conversation: your budget, which apartment interests you, when you are looking to buy.

If you use a form on this website, we receive whatever you type into it, along with the page you submitted it from.

We do not ask for, and you should never send us, your CNIC, bank details, card numbers or passwords over WhatsApp.

To answer your questions about the project and to follow up about a viewing or a booking. That is the whole purpose. We do not sell your information, and we do not share it with other developers or agencies.

We advertise this project on Facebook, Instagram and WhatsApp. So that we can tell which advertisements actually bring buyers rather than clicks, this website runs Meta’s measurement tag and reports a small number of actions back to Meta: opening a residence, tapping WhatsApp or our phone number, submitting an enquiry, and reaching the booking step. Meta sets cookies on your browser for this, and we keep the click identifier from the advertisement you arrived on.

When you submit an enquiry form, your phone number, email address and name are converted into an irreversible cryptographic hash before that report is sent, so Meta can recognise an existing account of its own without ever receiving your actual number, address or name from us. The content of your messages, your budget, which apartment you asked about and anything else you tell us is never sent to Meta.

For a conversation that started from one of our WhatsApp advertisements, we report back that the conversation became a serious enquiry, using only that advertisement’s click identifier. Your number is not included.

You can block this with your browser’s cookie settings or a content blocker, and you can control how Meta uses advertising data about you in your own Facebook or Instagram ad preferences.

We record how visitors move through this website — scrolls, clicks, taps and which pages you open — using Microsoft Clarity, and we watch those recordings back to find the parts of the site that confuse people. It also builds aggregate heatmaps of where visitors click.

What you type into our enquiry forms is masked before the recording leaves your browser: your name, phone number, email and budget are never captured. The recording shows that a field was filled, not what was in it. We do not record anything on our staff pages, where buyer conversations live.

Microsoft processes this on our behalf and keeps a recording for 30 days, after which it is deleted. You can opt out with your browser’s Do Not Track setting or any content blocker, and the site works exactly the same without it.

Our WhatsApp line is answered by an automated assistant. It reads your message, answers from a fixed set of published facts about the project, and hands over to a person when you ask for one or when it does not have a confirmed answer.

To do that, the text of your message is sent to Google Cloud’s AI services, which process it and return a reply. Voice notes additionally pass through Google’s speech services for transcription. Google processes this on our behalf and does not use it to train its models.

A member of our sales team can read any conversation and take over from the assistant at any point.

Conversations and enquiries are stored on Google Cloud servers, in a database we control. Message delivery itself runs on the WhatsApp Business Platform and is subject to WhatsApp’s own terms and privacy policy.

We keep enquiry records for as long as the sales conversation is live and for a reasonable period afterwards, in case you come back to us. You can ask us to delete yours sooner.

Write STOP at any time and we will stop messaging you. Write DELETE, or email us, and we will remove your conversation and enquiry record.

You can also ask us what we hold about you, and we will tell you.

Al Faisal Properties, Downtown Giga, DHA Phase II, Islamabad

breezegiga@gmail.com·+92 334 9107537